Privacy Policy

This policy provides information about how we collect, hold and use some of your personal data

Our commitment

Smith Price RRG (the trading name of Smith Price RRG LLP) is a Data Controller. Our registered office is at Gilmoora House, 57/61 Mortimer Street, London W1W 8HS.

In regard to our business, the operation of our website and associated marketing activities, Smith Price RRG LLP will continue to manage our client data and be compliant with General Data Protection Regulations (GDPR).

Smith Price RRG LLP is committed to meeting data protection regulations and ensuring the protection and security of all personal information within our control. This Privacy Policy is available online or by hard copy to explain how we use personal information that we collect and process as a business and outline the procedures which are in place to safeguard your privacy.

Should we ask you to provide any information by which you can be identified when attending a viewing, making an email enquiry or visiting our website, or through the relationship with us, you can be assured it will only be used in accordance with this Privacy Statement.

Smith Price RRG LLP does not sell, trade or rent any personal information to other organisations.

Our Collection Procedures and Types of Data That
Are Held

The personal data that we hold and collect about you will be specific to your relationship with Smith Price RRG LLP and may include some, or all of the following:

  • Personal: such as name, gender and title.
  • Contact Information: work or home address, work or home email, or
    work, home or mobile telephone number.
  • Business Information: including current and previous employers where
    we have a long-term relationship with you.
  • information that may be obtained to assist with clarification of your
    identity.
  • Personal Contact Information for our private client and information
    provided as part of our services or when you contact us directly.
  • Information about visits to our website and engagement with our online
    information.
  • Information connected to part of our recruitment and employment
    practices where we hold and process information on our employees and
    candidates for positions with us but under a separate Privacy Policy.

Our Personal Data Usage

The principal use of personal information is to enable us to deliver services to clients and customers and where we have a contract with you or your employer it is necessary for us to process certain personal data to deliver that contract and provide those services. In addition, we use personal information for our legitimate business interests in developing, monitoring and promoting our services and to enable us to do so we perform tasks, to include confirming the identity of those we are contracting with, dealing with feedback and complaints, publicising our services, administrating our website and reviewing our online service and communications and to monitor or enforce our terms and conditions or user policies. Administrating our website to ensure the correct message of our online service and communications and to monitor and enforce our terms and conditions or user policies.

Direct Communication

We use your personal information to offer you property industry updates or information of our other services that we think may be of interest and of assistance to you.

Contact will be either by email, post or telephone. If you do not wish to receive these communications, please let us know by contacting website@sprrg.co.uk

We rely on one or more of the following lawful conditions to process your personal identifiable data.

  • To satisfy a legal or regulatory obligation that we are advised to meet.
  • To deliver our legitimate business interests in the form of our services.
    and to develop new contacts for marketing and business development
    but we will take steps to mitigate the impact on your privacy in pursuing
    these interests.
  • To perform our service requirements under a client engagement that we
    have with you or that we may have with a third party such as a landlord,
    tenant or employer.
  • Where there are no other lawful conditions, we may process that
    information with your consent. Sharing of personal data, as has already
    been stated, our commitment is that Smith Price RRG LLP does not sell,
    trade or rent any personal information to other organisations.

We may disclose personal information to a third party in certain circumstances:

  • When specifically requested by you.
  • For our regulatory compliance purposes.
  • Required to deliver communications such as references requested by
    you.
  • To law enforcement regulations or other government agencies,
    professional bodies and other third parties as required by or in
    accordance with applicable law regulations or where assets are required
    by a third party.

We do not routinely transfer information outside the European Economic area. We may be required to transfer your personal data, to provide the specific service you request, to partners or suppliers that may be based outside the EEA. If this is the case, we ensure they agree to keep it secure, apply the same levels of protection as required in the UK and to use it only for the purpose of providing a service to us. By submitting your personal data you acknowledge this transfer, storing or processing.

Data Storage and Retention

Your personal information will be held on our systems for as long as necessary for the purpose it was collected.

Client file information is stored up to 5 years following completion of engagement. We will then review this retention periodically.

All personal information is treated as confidential. Where this information is recorded electronically, we have accepted standards of organisation and technical security to ensure it is protected and secure. This is by way of passwords, staff training and recording of minimum data that is necessary to complete the service we are required to provide to you.

Your Rights Under GDPR

As an individual you have a number of rights under the relevant data protection laws including:

  • The right to request from us access to your own personal information.
  • The right to ask us not to process your personal data for direct
    marketing.
  • The right to request any inaccurate information we hold about you is
    corrected.
  • The right to request your information is deleted in certain circumstances.
  • The right to request that we stop using your personal information for
    certain purposes.
  • A request that decisions are not taken by wholly automated means.

There may be a limitation on these rights to certain defined circumstances which we may not be able to comply with upon your request. If you do so we aim to respond to you within one month. We will not charge a fee for dealing with your request and if you wish to receive a copy of your personal data or exercise these rights please write to John Mortimer, Smith Price RRG, Gilmoora House, 57/61 Mortimer Street, London W1W 8HS.

It is our every intention to ensure that we provide the highest level of service but, similarly recognise, that there may be times that it is felt we have not handled personal information correctly. If you are in any way dissatisfied with how we have used your information, or you wish to make a complaint on how we have handled a request, then please contact johnmortimer@sprrg.co.uk and we will endeavour to resolve the issues.

However, you also have the right to the Information Commissioners Office, which is the statutory regulator for the data protection law. Details of how to complain to ICO can be found at www.ico.org.uk/concerns.

Cookies

These are small pieces of information stored by your browser on your PC. Smith Price RRG LLP use cookies on their site to reduce the need to re-enter personal data when submitting information. You can set your browser to alert you prior to accepting cookies.

Privacy Notice

Smith Price RRG LLP may, at times, include a link to third party websites. They are not controlled or managed by us and they do not operate under this privacy notice and as such we would encourage you to check the privacy notice for each individual website that you may visit.

In respect of this privacy notice we may make changes to this page at any time. Please check frequently for any updates or changes to this notice.

This policy is effective from 7th November 2024.